There is a one-time $20 set up fee to sign up for our monthly membership plans.

The monthly rates are as follows:

60-minute massage plan is: $90 per month

90-minute massage plan is: $130 per month

50-minute stretch plan is : $75 per month

60 minute massage + 25 minute stretch plan is: $125 per month

90 minute massage + 25 minute stretch plan is:

We also have membership plans that includes our wellness services, and even premium plans that include both wellness and massage. These include: -Monthly Infrared Sauna + Cold Plunge Membership ($30 per month); -Complete Wellness Membership ($189 per month); -Proactive Premium 60 ($169 per month); -Proactive Premium 90 ($209 per month).

Yes! Any unused credits for massage or stretch will roll over to the following month, up to one year. After one year, the benefits will begin to expire. If circumstances keep you from using your credits for a while, you can either freeze your membership, or gift your credits to a friend or family member.

No problem! Memberships can be put on hold for a minimum period of 1 month and a maximum of 4 months. A 14-day written notice must be given to place a membership on hold. Billing will resume automatically at the end of the hold period.

No problem at all! Membership cancellation requires a 25 days notice from the monthly billing date. If you want to cancel your membership, simply:

1. Email us at info@proactiverva.com and let us know that you want to cancel.

2. In the subject line, write: Membership Cancellation

3. In the email, please include the date you would like your cancellation to be effective. Keep in mind the 25 days notice period when planning your cancellation's effective date.

We will begin the cancellation process as soon as we receive your written request. Please keep in mind that you can also request to put it on hold/freeze.

To sign up for our monthly Membership,

1) Schedule your next appointment and we can sign you up during checkout. We will go through all the details with you and have you sign our membership agreement.

or

2) Stop by our front desk or call one of our friendly team members at (804)559-7990 to help get you set up with your new membership.

or

3) Purchase your membership online at the same place you book individual appointments (the "Book Now" button on the homepage).

It's that easy!

Each member receives

• One Custom Massage each month

• Discounts on all other massages at the following rates:

30 Minutes / $50 (Regularly $60)

60 Minutes / $80 (Regularly $120)

90 Minutes / $130 (Regularly $180)

• Our members receive 10% off products in our retail store.

• Our members enjoy 20% off massage therapy add-ons like our Hot Stone service.

• Members may share their massage sessions with friends and family.

• Massage Members get early access to new products and services.

• The members our Massage Membership get priority booking when placed on our waitlist.

• Our valued Massage Members get exclusive access to limited time specials throughout the year.

• No long term commitment. Cancel anytime.

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There is a one-time $20 fee to sign up for our monthly membership plan. The monthly rate is as follows:

60-minute plan - $80 per month

90-minute plan - $130 per month

No problem. If every once in a while, you want to add more time to your membership service, we have two options to help you do that.

1. You can add 30 minutes to your service for an additional $40.

When booking online, book your 60 Minute Massage Session at the time and date that works best for you. Select the 30 Minute Member add-on to reserve the full 90-Minutes. Our front desk staff will take care of everything from there. When checking out, we can use your membership benefit, then charge the card on file for the additional $40 for the 30 minute add on.

2. Option two, you can keep your benefit in the bank and pay the low member rates for the extended service.

You can come as often as you would like with your monthly membership and pay the members only special rates. If you have a benefit available, it will remain in your account.

Here are our members only rates:

30 Minutes/$50

60 Minutes/$90

90 Minutes/$130

If you would like help scheduling, simply give us a call at 804-559-7990 and one of our amazing front desk team will be happy to assist you.

No worries!

You can pay our member-only discounted rate of $80 (Regularly $120) for your 60-minute massage while keeping your 90-minute monthly massage in the bank to use at a later time.

You are welcome to use your monthly 90-minute massage for the 60-minute massage, but we are unable to refund the difference in cost between a 60-minute and a 90-minute member massage. You will not have to pay any additional money for the massage if you do this, but it will cost more.

A: We appreciate your interest in maximizing the flexibility of our massage membership plan. However, due to the structure of our services and operational limitations, we are unable to accommodate requests to split individual massage credits into shorter sessions. Additionally, our Point of Sale (POS) system is designed to track each massage service as a whole unit and doesn't allow for credit transfers between sessions. So, there is no way to split the massage units in our system.

We understand that this might be an inconvenience to some of our members, and we apologize for any confusion. We continuously strive to provide the best possible experience while maintaining a smooth operation and ensuring that our therapists can provide the highest quality service. Your understanding is much appreciated, and we thank you for your continued support.